McDonald’s Crew Member- Everything You Need to Know
McDonald’s was established back in 1954 as a tiny burger restaurant in California, now the
eighth-most valuable brand in the world. Mcdonald’s restaurants are privately owned and they serve 60 million customers every day in more than 100 countries with over 36.000 restaurants. It should be noted that Mcdonald’s is one of the first places that comes to mind if you are looking for an entry-level job that does not require education or previous professional experience. Mcdonald’s has already employed more than 2 million of people around the world and perhaps now, it is time for you to be a member of this quite large family! Let us guide you through your new adventure.
Crew Member Job Outlook
Basically, crew members deliver orders and they work in the different production lines of the kitchen. Their main duty is to prepare the menus and they help customers with their orders. Crew members can work full or part-time.
Minimum Age Requirement: A minimum of 14 years of age is required.
Working Hours: Mcdonald’s has 24 hours of open restaurants as well as the ones operating for 8 hours. As a crew member, your working hours vary based on the restaurant’s operation hours. If you are working part-time you should be able to work between 20-30 hours weekly. Full-time crew members work up to 40 hours.
McDonalds Application for All Positions
Job Requirements, Responsibilities and Pay Scale
Crew Member Responsibilities: Crew Member responsibilities are listed below:
- Greeting customers with a smile
- Suggesting food from the menu when it is needed
- If there is a special deal, promoting it
- Operating the equipment to prepare the food
- Preparing the food according to the burger chain’s guideline;
- Keeping the restaurant clean
- Making sure that the food is properly stored
- Ensuring quality control
- Cash handling
- Running the drive-through
- Cooperating with other crew members to meet the target goals during your shift
- Responding customer complaints and redoing their orders if needed
- Completing other assigned tasks
Crew Member Requirements: For this entry-level position, no education or experience is needed. However, you should have some soft universal skills in order to be a member of Mcdonald’s family. Apart from being able to work in a fast-paced work environment while you process orders quickly, there are some requirements that you should meet:
- Basic computer knowledge to operate Mcdonald’s POS system.
- Being customer-oriented, able to cope with different people
- Good communication and interpersonal skills while handling the money
- Being a team-player and be able to collaborate well with a team
Problem solving skills
- Knowledge of hygiene standards
- Being able to work well under pressure
- Being responsible, organized and hardworking
McDonald’s Crew Member Salary
Currently, the average pay for Mcdonald’s crew member changes between $9.05 and $21 per hour. Team members who start entry-level and excel themselves can be promoted to management positions.
The salaries you will receive may also differ depending on the location you will work in. For example, the salary you will receive in Australia will be in Australian dollars, whereas in the UK your salary will be in pounds.
For McDonalds Australia: https://www.jobapplicationaustralia.com/mcdonalds-application/
For McDonalds UK: https://inews.co.uk/news/consumer/mcdonalds-increases-pay-for-staff-members-2019-243362
Application Process Step By Step
Mcdonald’s provide paper-job applications in-store. You can apply in the location, it is a good way to show your will to work in Mcdonald’s in person. You need to fill in a form asking your personal
information, education history, employment background, military info, etc… If you applied in the store, they will guide you through the process. Most probably you will be interviewed at the spot on a certain day and depending on your answers they will tell you the results immediately. The second option is to apply through Mcdonald’s own website. Here is the guidelines for the ones who go through the online application process:
STEP 1: Go https://careers.mcdonalds.com/main/.
STEP 2: Scroll down and choose the career opportunities you seek: “restaurant jobs” or “corporate careers”.
STEP 3: Once you click, you will see a page of listed jobs.
STEP 4: On top of the page you will see search options, by keyword, category, or job title. Combine it with your location and click on the search button.
STEP 5: You will see the job openings based on your search. In this case, you will see “Crew Member” job openings. Click on the “apply now” button.
STEP 6: The page will guide you to the franchise organization that owns and operates the restaurant that you want to apply for.
STEP 7: Go to their page, scroll down, and do your job search.
STEP 8: After reading the requirements click the “Apply” button.
STEP 9: Enter your personal information; first and last name, e-mail and phone number and click on “Continue”.
STEP 10: You need to complete the following steps, they vary based on the restaurant.
STEP 11: Submit your application.
Make sure that you provide as much as information you can in both forms of application. If you come across any job openings in Mcdonald’s through other websites such as Indeed, do not hesitate to send your application as well.
Application Status
If you apply in the store, try to check in the manager a week later. Most of the people do not come back after applying so it would be a good sign that you stop by to check your application status. Usually, within 2 weeks prospective candidates will be contacted via telephone or e-mail. You can also check your application status if you apply online, through the career portal. Keep in mind that you need to attend 2-3 weeks of orientation if you pass the interview.
Hints For Applying
Try to wear casual for your interview, for example, trousers instead of shorts. Make sure that your clothes are clean, especially the sides. When asked, show that you know what your main duties will be and you are a good team player. You are able to work well under pressure and you are fast at what you are doing. For a crew member position, the key is to be willing to help new members and serve the customer with a smile no matter what. So, show that you are a people person. Keep your answers short and clear, do not brag about yourself but be confident and always smile.
Possible Interview Questions
If you are thinking about applying for crew member position at Mcdonald’s, get ready to answer these questions:
- Do you have any previous job experience?
- While answering this question keep in mind that previous job experience is not required for this position. However, if you worked in customer service or food production industry before, it is good to mention your experiences to highlight you are qualified.
- How can you contribute to the team?
- We have already discussed what qualifications you need to have in order to be eligible for this position. You can mention that you are a good team player and you enjoy working with other people in order to get the job done. Say that you have good communication and problem-solving skills so you can deal with difficult customers. Also, it would be a good idea to tell that you are good at following the instructions of the company regarding hygiene and food production.
- Could you tell us your availability?
- Although you can work both part-time and full-time as a crew member, HR specialists would like to hear that you are available for any hours they need your service. You can always switch your hours later so do not lose the opportunity of recruitment because of your not available hours.
- Why do you want to work as a crew member?
- Maybe you are a student who needs extra cash or you are looking for a way to spend your summer efficiently but these personal reasons should not be your only answer. You can include your answer that Mcdonald’s is one of the best places to gain experience and you can use the skills you learn later, in any aspect of your life.
Apart from these questions, prepare yourself to answer hypothetical questions like
- What would you do if a customer was yelling at you?
- For this kind of scenario questions, it is always a good idea to answer with specific real-life examples. Tell them how you handled a similar situation smoothly. Usually, these questions are meant to evaluate your communication skills, so it would not be hard to come up with an answer pointing out that you are good with people. For instance, if you have siblings you can say that you are the one who is always calm when they are yelling at you and try to communicate with them calmly, so it would not be a problem for you to remain kind when interacting with customers.
Perks of Working As a Crew Member at Mcdonald’s
McDonald’s offers 30% Meal Discount to all its employees. Full-time or qualified employees become eligible for a wide range of benefits including paid vacation time, medical coverage, flexible working hours, tuition assistance, employee rewards and a generous match on 401(k).